SATIR Store General Terms and Conditions
These are the terms and conditions for our e-shop and our normal conditions may also apply depending on the method of purchase, please see the General Terms and Conditions.
Your order is subject to the following terms and conditions. These may change from time to time.
Prices stated on the website exclude shipping and packing to customers
Prices of the goods exclude a standard Ireland VAT rate of 23% unless otherwise stated.
VAT and Shipping will be added at checkout.
All prices are in the currency shown and for the E shop it is typically Euro unless otherwise stated.
2. Post and packaging charges and delivery
All prices on SATIR Store exclude shipping fees.
Shipping Fees will be added at checkout.
We aim to deliver within 3 -7 working days (if the item is in stock). We use TNT standard shipment or a similar service from another carrier depending on the size and weight of your order.
Please supply your full postal address for delivery, otherwise the shipment may be returned to the factory any we will have to charge a fee for re-shipping the goods, once the address has be confirmed again.
3. Your order
We will do our best to fulfil your order but cannot guarantee to do so. Our delivery dates are estimates. An email receipt will be sent to you from the factory in Ireland confirming your order and typical delivery timescale.
You must keep the email as proof of purchase or to return any items. Your purchase will also be confirmed online and users are recommended printing a copy for their records.
We have the right to decline the order or take the appropriate action should we feel that the good are to be used in an incorrect application (which may cause harm to an individual or organisation). Should we have to take the action of declining the order or asking for the return of the goods a refund will be issued but an administration fee may apply.
We are committed to protecting your privacy and to ensure your online transaction is secure.
All credit/debit card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so). The goods remain our property until you have paid for them in full.
Payments are done through Stripe account via debit or credit card. We may ask for further confirmation of payment for some overseas orders and also conformation of the use / application of the equipment.
Once you have placed an order, it cannot be cancelled while being processed. If, for any reason, you are not satisfied with your purchase, you have 14 days from the date of delivery in which to return the item for a refund, subject to our inspection process.
Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product. During cancelation period, you must take reasonable care of the product. The goods, original package, instructions, warranty ticket and other packaging arrangement must be undamaged and returned with the product.
If you wish to return your item, please email our returns team at firstname.lastname@example.org with your order confirmation and an accompanying letter with your phone number, address, email and why you wish to return the product. Our returns team will then issue with a returns number to finalise the return procedure. If the goods are returned without a returns number, this could delay the refund.
The package should be securely wrapped and sent to: our factory in Ireland together with the Returns number, which will be issued once we have be aware that you are retuning the good.
Returns Contact details: – email@example.com
Returns Address: SATIR Europe, Returns Department, Marley’s Business Park, Marley’s Lane, Drogheda, Co. Louth,
Ireland, A92 PX6P
We will not be responsible for any damage or loss in transit and recommend that you use insured post. Refunds will only be issue once the good have been inspected at the factory.
Once you have notified us that you are cancelling your order and returning the goods, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
6. Damaged goods
You may also return the item after purchase if it is faulty or damaged.
The item should be returned to us within 7 days from the date of delivery; please see returns as stated above.
Please state in the accompanying letter that you are returning the item as damaged goods or if it was sent in error. If your item was damaged and you do not say, we will presume it was damaged on the return journey and not issue a refund.
In the case of a damaged item or the wrong item being sent, please also state whether you would like a refund or a replacement.
The package should be securely wrapped and sent to: SATIR Europe, Returns Department, Marley’s Business Park, Marley’s Lane, Drogheda, Co. Louth, Ireland, A92 PX6P
We will not be responsible for any damage or loss in transit and recommend that you use an insured service.
7. Copyright and Licence
You are not permitted to remove or amend any trade mark, copyright or other proprietary notice on any of our items that are the property of Satir our affiliates or of third parties who have granted us rights and are protected by Ireland and international copyright laws.
You cannot reproduce, alter or translate the text of any Satir publications in our e-shop without our explicit permission.
One Must acknowledge that all rights in and to all copyrights, know-how and other intellectual property rights relating to our products are and shall remain our property, and those of our affiliates or of third parties who have granted us rights are and shall remain their property.
You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.
We do not make any representation or give any warranty or undertaking as to the quality of the goods, their correspondence with description or fitness for purpose, or that the goods are not defamatory, injurious, obscene or unlawful, or that any trademarks or copyright used on or in connection with the goods do not infringe any intellectual property rights not owned by us.
As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss (including but not limited to loss of profits, business, revenue, goodwill or anticipated savings) howsoever caused.
These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of Republic of Ireland and all disputes shall be submitted to the exclusive jurisdiction of the Republic of Ireland courts.
We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.
If you wish to contact us, our address is Marley’s Business Park, Marley’s Lane, Drogheda, Co. Louth, Ireland, A92 PX6P or you may send us an email at firstname.lastname@example.org